Returns Information

We hope you are happy with your purchase. However, if you are not completely satisfied, we will accept returns within 28 days of receipt of your order for an exchange or refund.

Please ensure that all returned products are in their original condition and packaging, with all tags attached.

If you have received a faulty item, please contact our Customer Service Team before returning your order. They will be happy to assist you. This does not affect your statutory rights.

Please note that you are responsible for the cost of returning unwanted items. We recommend using Royal Mail Recorded Delivery (with appropriate compensation cover for the value of the contents) or a courier service such as DHL. Returned goods remain your responsibility until they are received by our warehouse, so we strongly recommend obtaining proof of postage. Returned goods must be packaged securely, as we cannot accept items that are damaged during transit.

To help us process your return as quickly as possible, please include the completed returns paperwork and any documentation received with your order.

Return Address

Nicholas Deakins Returns
Alpi UK
Unit 6 Miles Gray Road
Basildon
Essex
SS14 3HJ

Refunds

Refunds are normally processed within 7 working days of the returned goods arriving at our warehouse and passing inspection. Refunds will be issued to the original method of payment used when placing the order. We are unable to issue refunds to a third party.

Once your refund has been processed, you will receive a confirmation email.

Please note that refunds can take up to 7 working days to appear on your account after processing, depending on your card issuer or payment provider.