Returns Policy

We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible. 

If for any reason you are unsatisfied with your purchase you have 28 days from the receipt of your order being delivered to return it to us.

We will refund the value of the returned item/s to the original payment method.

HOW TO RETURN

When you return an item, we ask that it is in the original condition and in the original packaging (including tags). Any item which fails to meet these criteria may be returned back.

For faulty items please refer to the “Returning faulty goods” section below.

RETURNING AN ORDER

Please download (Copy of RETURNS FORM) and fill out the returns form and enclose it with the return.

This is available in Adobe Acrobat format.

Please repackage the products you wish to return and include your original invoice number.

You must ensure that the goods are well packaged so that they are not damaged in the post.     Nicholas Deakins cannot take responsibility for items lost in transit.

Please mark ‘RETURNS’ on the package as we cannot be held responsible for any Customs charges that occur during a return.

FAULTY RETURNS – UK

If an item is faulty, please email info@nicholasdeakins.com for a returns label to be sent or emailed to you. If you return a faulty item not using our returns service you will not be refunded for your postage costs. A full inspection maybe carried out to determine the cause of the fault before the item is exchanged / refunded. If we receive a faulty item back that is not a genuine manufacturer fault you will be charged for the postage costs incurred for returning the parcel using the faulty returns service we offer. These terms and conditions do not affect your statutory rights as a consumer.

PRODUCT EXCHANGE

If you are looking to exchange an unsuitable item, we ask that you email info@nicholasdeakins.com and we can look at providing a 1-time free exchange on delivery service. This service is currently only available for UK mainland orders.

All non-UK Mainland and Worldwide orders will occur a shipping fee for item/s that that need exchanging.

REFUNDS

A product that is returned where postage was charged then you will be refunded only for the product and not the postage. We will refund the value of the returned item/s to the original payment method

How long do refunds take to show in your bank account?

When we receive your parcel back, please allow 2/3 working days for us to process the return. The refund can take up to 5/7 WORKING DAYS to show up in your bank/PayPal. If after 7 working days your refund is not showing in your account, please contact us.

 

CONSUMER CONTRACTS REGULATIONS

Under the United Kingdom’s Consumer Contracts Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with original box and tags attached.