Shipping & Returns
Shipping & Returns
Delivery Duty and Taxes
Non UK Orders
Orders placed for delivery outside of the UK may have local delivery duty and VAT applied on delivery. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We have no control over customs charges or delivery delays due to customs handling and cannot supply any details regarding this.
UK Delivery Options
Standard Delivery UK (DPD £6.99)
Fully tracked and signed for service within 1-3 working days. You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
Express Delivery UK (DPD £9.99)
Guaranteed next working day delivery if the order is placed before 2pm (Mon-Fri) You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
Saturday Delivery UK (DPD £11.99)
Guaranteed next Saturday delivery if the order is placed before 2pm (Mon-Fri) You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
Offshore Delivery UK (DPD £19.99)
Fully tracked and signed for service within 2-3 working days. (Channel Islands, Isle of Man, Northern Ireland). You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
Deliveries Outside the UK
Standard Delivery EU (DPD £19.99)
Fully tracked and signed for service 5-7 working days. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
Express Delivery International (DHL £29.99)
Fully tracked and signed for worldwide service 10-12 working days. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
Please note: All parcels require a signature and therefore cannot be delivered to a PO BOX.
All other aspects of our returns policy remain unchanged. Please see below for further details.
Returns
We hope you are happy with your purchase. However, if you are not completely satisfied, we will accept returns within 28 days of receipt of your order for an exchange or refund.
Please ensure that all returned products are in their original condition and packaging, with all tags attached.
If you have received a faulty item, please contact our Customer Service Team before returning your order. They will be happy to assist you. This does not affect your statutory rights.
Please note that you are responsible for the cost of returning unwanted items. We recommend using Royal Mail Recorded Delivery (with appropriate compensation cover for the value of the contents) or a courier service such as DHL. Returned goods remain your responsibility until they are received by our warehouse, so we strongly recommend obtaining proof of postage. Returned goods must be packaged securely, as we cannot accept items that are damaged during transit.
To help us process your return as quickly as possible, please include the completed returns paperwork and any documentation received with your order.
Refunds
Refunds are processed within 7 working days of arrival at the warehouse to allow for inspection onto the original method of payment (credit card or gift voucher). We cannot facilitate refunds to a third party. You will receive an email once your order has been refunded
Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Exchanges
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 7 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.
Returns by Post
Please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.
Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Returns Address
Nicholas Deakins Returns
Alpi UK
Unit 6 Miles Gray Road
Basildon
Essex
SS14 3HJ
Returns policy for sale items
All sale items are covered by our standard 28-day return policy.
Please note all sale returns need to be returned unworn in a re-saleable condition with all tags attached.
Statutory Rights
Your statutory rights are not affected by our return policy.
We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Duties
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.