Refund policy

Returns

We hope you are happy with your purchase. However, if you are not completely satisfied, we will accept returns within 28 days of receipt of your order for an exchange or refund.

Please ensure that all returned products are in their original condition and packaging, with all tags attached.

If you have received a faulty item, please contact our Customer Service Team before returning your order. They will be happy to assist you. This does not affect your statutory rights.

Please note that you are responsible for the cost of returning unwanted items. We recommend using Royal Mail Recorded Delivery (with appropriate compensation cover for the value of the contents) or a courier service such as DHL. Returned goods remain your responsibility until they are received by our warehouse, so we strongly recommend obtaining proof of postage. Returned goods must be packaged securely, as we cannot accept items that are damaged during transit.

To help us process your return as quickly as possible, please include the completed returns paperwork and any documentation received with your order.

Refunds

Refunds are processed within 7 working days of arrival at the warehouse to allow for inspection onto the original method of payment (credit card or gift voucher). We cannot facilitate refunds to a third party. You will receive an email once your order has been refunded

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Exchanges

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 7 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.

Returns by Post

Please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Returns Address

Nicholas Deakins Returns
Alpi UK
Unit 6 Miles Gray Road
Basildon
Essex
SS14 3HJ